Data Deletion

Last updated: 5 September 2026

This page explains how to delete the data Natural Estetik Ve Sağlık Hizmetleri Anonim Şirketi processes through Business App Numbers, including data received via Meta's WhatsApp Business Platform.

What can be deleted

• Your account and workspace (organization) data.
• Connected WhatsApp account references (WABA id, phone number id) and encrypted access tokens.
• WhatsApp contacts, conversations, messages, and status events stored in your workspace.
• Message templates and related records.

Option 1 — In the app

Sign in and go to Settings → Data & Privacy. There you can:

• Disconnect WhatsApp — removes the connection and deletes stored tokens for that number.
• Request account/workspace deletion — removes your workspace and its associated data (workspace owner only).

Option 2 — By email

Email info@crafttech.net with the subject "Data Deletion Request", including your account email and, if relevant, the WhatsApp number concerned.

Option 3 — Meta data deletion callback

If you initiated deletion from Meta/Facebook, Meta sends a signed request to our data deletion callback at https://app.crafttech.net/api/data-deletion. We verify the request, delete the associated data, and return a confirmation code and a status URL like https://app.crafttech.net/data-deletion?id=<confirmation_code> where you can check progress.

Timing & exceptions

We process deletion requests within 30 days. After verifying your identity, we delete or irreversibly anonymize the data. Some records may be retained where required by law (for example billing/tax records) until the applicable retention period ends. The customer's WhatsApp Business App and phone number are never affected — we never deregister or migrate the number.